Privacy Policy
Table of Contents
Introduction
BookyMet is a digital platform designed exclusively for sports and facility bookings. Our platform enables users to seamlessly book slots, manage reservations, and make secure payments with ease.
Legal Basis for Processing
We process your personal data based on:
- Contractual necessity to provide our booking services
- Legitimate interests for service improvement and security
- Consent for marketing communications and optional features
- Legal obligations for compliance with applicable laws
Developer Information & Contact
Company: M/s. Imagivite Technology Private Limited
Address: 64/1, TP Arumugan Nagar, Manguttaipalayam, Seetharampalayam, Tiruchengode, Tamil Nadu 637211
Email: info@imagivite.in
Website: www.imagivite.in
Data We Collect
Personal Information
- Account Information: Name, email address, phone number, residential/business address
- User IDs: Unique identifiers for your account
- Demographic Information: Age, gender, education (optional, for service enhancement)
- Profile Information: User-generated content, preferences, feedback, booking history
Technical Information
- Device Information: Device ID, operating system, browser type, app version
- Usage Information: App interactions, feature usage, session data, booking patterns
- Communication Data: Support inquiries, platform communications (excluding SMS/Call logs)
Location Information
- Manual Location Entry: Users can manually enter their location for facility discovery
- IP-based Location: Approximate location derived from IP address for regional services
Note: BookyMet does not automatically collect GPS location data or access device location services
Financial Information
- Payment Data: Processed securely through third-party payment gateways (Razorpay)
- Transaction History: Booking records, payment confirmations, refund details
Important: We do not store, access, or process complete credit/debit card information
How We Use Your Data
Primary Purposes (Core Functionality)
- Booking Services: Process facility reservations, manage bookings, handle cancellations
- Account Management: Create and maintain user accounts, authentication, profile management
- Payment Processing: Facilitate secure transactions for booking confirmations
- Customer Support: Respond to inquiries, resolve booking issues, provide assistance
- Service Communication: Send booking confirmations, updates, service notifications
Secondary Purposes (With Consent)
- Service Improvement: Analyze usage patterns, enhance app functionality, user experience optimization
- Marketing Communications: Promotional emails about new facilities and features (opt-in only)
- Analytics: Performance monitoring, crash reporting, usage statistics (anonymized)
Authentication & Verification
- OTP Verification: We use SMS Retriever API for One-Time Password verification without requiring SMS read permissions
- Phone Verification: Automated verification through secure APIs without accessing SMS inbox
Note: BookyMet does not request or require SMS or Call Log permissions for any functionality
Your Rights and Controls
Access and Control
- Data Access: View and download your personal data
- Data Correction: Update or correct inaccurate information
- Data Deletion: Request deletion of your account and associated data
- Data Portability: Export your data in machine-readable format
- Communication Preferences: Opt-out of marketing communications
Account Deletion
Users can delete their BookyMet account through:
- In-App Deletion: Access account settings → Privacy → Delete Account
- Web-Based Deletion: Visit the provided Google Form
- Email Request: Contact info@imagivite.in with deletion request
Data Removal: Complete account and personal data deletion within 30 days
Retention Exceptions: Some data retained for legal compliance (transaction records, fraud prevention)
Data Security and Protection
Security Measures
- Encryption: All data transmitted uses HTTPS/TLS encryption
- Access Controls: Restricted data access on need-to-know basis
- Payment Security: PCI DSS compliant payment processing
- API Security: Secure integration with SMS Retriever API and WhatsApp API
- Regular Audits: Ongoing security assessments and updates
Data Storage
- Secure Hosting: Data stored on secure cloud servers with appropriate safeguards
- Geographic Protection: Data processing complies with regional privacy laws
- Backup Security: Encrypted backup procedures with access controls
Permission Usage and Technical Implementation
Current App Permissions
BookyMet requests only the following permissions essential for core functionality:
- Internet Access: For booking data synchronization and payment processing
- Network State: To check connectivity for real-time booking updates
- Camera: For profile picture upload (optional, with user consent)
- Storage: For saving booking confirmations and app data
- SMS Permissions: READ_SMS, SEND_SMS, RECEIVE_SMS, WRITE_SMS
- Location Permissions: ACCESS_FINE_LOCATION, ACCESS_COARSE_LOCATION, ACCESS_BACKGROUND_LOCATION
Permissions NOT Used
BookyMet does not request or use the following sensitive permissions:
- Call Log Permissions: READ_CALL_LOG, WRITE_CALL_LOG, PROCESS_OUTGOING_CALLS
Compliance and Regulatory Information
Legal Compliance
This privacy policy complies with:
- Information Technology Act, 2000 (IT Act)
- Digital Personal Data Protection Act, 2023 (DPDP Act)
- Consumer Protection Act, 2019
- Indian Contract Act, 1872
- Reserve Bank of India (RBI) Guidelines on Payment Aggregators and Gateways
Google Play Console Compliance
- Permission Alignment: Privacy policy matches exactly with app manifest permissions
- Core Functionality: All data collection aligned with stated app purpose (facility booking)
- Prominent Disclosures: All unexpected data usage prominently disclosed
- User Control: Comprehensive user rights and control mechanisms provided
Contact Information
For privacy-related questions, concerns, or requests:
info@imagivite.in
Address
M/s. Imagivite Technology Private Limited
64/1, TP Arumugan Nagar, Manguttaipalayam,
Seetharampalayam, Tiruchengode, Tamil Nadu 637211
Response Time
We respond to privacy inquiries within 30 days of receipt.